Refund policy
Last Updated: September 5, 2026
Fitness equipment needs to be inspected in person.
A customer may need to feel a handle, check dimensions, examine resistance, or confirm that the product is what was ordered.
Our return policy distinguishes reasonable inspection from extended exercise use.
Return Window
Eligible products may be returned within:
30 calendar days after delivery
Start by contacting:
Please include:
- Order number;
- Product;
- Reason for return;
- Photos if damaged or defective.
Obtain return instructions before sending equipment back.
Reasonable Inspection
Customers may reasonably inspect an item after delivery.
However, extensive exercise use can create:
- Stretching;
- Abrasion;
- Sweat exposure;
- Surface wear;
- Grip wear;
- Compression;
- Other signs of use.
These factors may affect eligibility for an ordinary preference return.
Change of Mind
If you ordered the wrong resistance, selected the wrong variation, or simply do not want an otherwise eligible product:
The customer pays return shipping.
We do not charge a standard restocking fee.
Hygiene and Direct-Contact Products
Some fitness products come into prolonged direct contact with:
- Skin;
- Hands;
- Feet;
- Sweat;
- Exercise surfaces.
For hygiene-sensitive products, significant use may affect whether an item can reasonably be accepted for a preference-based return.
This does not remove rights relating to confirmed defects or our fulfillment errors.
Defective Equipment
Contact us if a product arrives with issues such as:
- Torn resistance material;
- Broken handle;
- Defective clip;
- Cracked component;
- Missing hardware;
- Materially defective construction.
Do not continue exercising with equipment you believe is structurally defective.
Wrong or Missing Product
If we send a different product or variation from the completed order, or an included essential component is missing, contact us.
When our error is confirmed, SDWFNTUME LLC will cover reasonable return shipping required to resolve the issue.
Refund Processing
After an eligible return is received, inspected, and approved, we normally process the refund within:
3 business days
Refunds generally return to the original payment method.
Cancellation
You may request cancellation before shipment.
Cancellation is complete only after we confirm fulfillment has been stopped.
Return Address
Approved returns may be directed according to our instructions to:
SDWFNTUME LLC
420 E Winter St
Columbia, MO 65202
United States
Email:info@sdwfntume.top
Customer Service Hours
Monday–Friday,9:00 AM–5:00 PM CT
Saturday–Sunday: Closed